Self-service reporting

At a business-messaging platform, stakeholders asked engineering for reports through tickets. Reports were built with client-specific code or periodically synced spreadsheets and, even when the required data was known, a typical one took about a day of custom development.

I spotted the opportunity from the volume of report tickets, ran a short proof of concept and demonstrated it to stakeholders.

I then built a configurable reporting interface over the existing front end and contacts data, with Claude Code. It was lightweight custom code with no framework, replacing client-specific code and periodically synced spreadsheets, and the client teams’ reports were recreated in it.

When the required data was known, a report took minutes to configure. Report requests to engineering fell by about 30%, as stakeholders built the simpler reports themselves. Feedback from real use drove the useful changes to the interface.